Service Support

When a key system or piece of equipment fails, it exposes your business to risk of reputational damage, lost revenue and reduced efficiency. With a service support contract in place, Talkwire can offer a portfolio of IT and infrastructure support services.

Some of the key assets we support:

To view a copy of our Service Support Terms and Conditions please click here.

Why use Talkwire as your trusted IT partner?

  • Contracted responses and fix times
  • Rapid response time and parts delivery
  • Dedicated account managers
  • Unlimited help desk support including out of hours service (subject to SLA)
  • Regular system back-ups from system failure or corrupted files and software
  • Flexible bundle packages to cover multiple Talkwire solutions
  • Free access to manufacturer software updates, manual libraries and user guides
  • Fully qualified engineers on site to report faults to your service provider
  • Quarterly service reviews and management reports
  • Expert consultancy for system integration, development and replacement
  • Engineer and survey expertise
  • Competitive pricing structures and discounted labour rates
  • Scheduled resilience testing (subject to site approval)
  • Aftercare assurance service
  • Product and parts warranty
  • Quarterly management reports and service reviews to analyse system performance
  • Business continuity planning, checking and testing
  • Scheduled preventative health checks and visuals inspections
  • Fully compliant with government legislation and regulations

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