Service Support

When a key system or piece of equipment fails, it exposes your business to risk of reputational damage, lost revenue and reduced efficiency. With a service support contract in place, Talkwire can offer a portfolio of telecommunication and infrastructure support services.

With over 15 years’ experience in a wide variety of industry sectors, we have resolved many issues using different equipment and fully understand the nature of telecommunications within a business. This reassures you that our expertise and resources can be trusted to safeguard your business assets, minimise down time and maintain your business operations and communication channels using a professional and holistic approach.

Some of the key assets we support:

To view a copy of our Talkwire Maintenance Terms and Conditions please click here.

Why partner with Talkwire for your maintenance?

If you are looking for a telecommunications partner you’ll almost certainly be comparing us with several others. Talkwire aim to be a trusted partner for all your voice, data and electrical requirements that support your business in all circumstances.

Reasons why we stand out against our competitors and benefits include the following:

  • Contracted responses and fix times
  • Rapid response time and parts delivery
  • Dedicated account managers
  • Unlimited help desk support including out of hours service (subject to service level agreement)
  • Regular configured system back-ups to recover from system failure or corrupted files and software
  • Flexible bundle packages to cover multiple Talkwire solutions
  • Free access to manufacturer software updates, manual libraries and user guides
  • Fully qualified and experienced engineers to be on site and report faults to your service provider
  • Quarterly service reviews and management reports
  • Expert consultancy for system integration, development and replacement
  • Engineer and survey expertise
  • Competitive pricing structures and discounted labour rates
  • Scheduled resilience testing (subject to site approval)
  • Aftercare assurance service
  • Product and parts warranty
  • Quarterly management reports and service reviews to analyse system performance
  • Business continuity planning, checking and testing
  • Scheduled preventative health checks and visuals inspections
  • Fully compliant with government legislation and regulations

For further information on why you should partner with Talkwire for your maintenance, please visit the supporting page link below.

Alternatively, if you would like more information on our service support solutions or to arrange a meeting or discuss your requirements in more detail, please get in touch by calling 01225 899 861 where one of our sales representatives will be happy to assist you.

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