HiPath ProCenter is the multimedia contact centre system for routing, tracking and handling customer contacts.

Siemens ProCenter provides intelligent contact routing allowing you to define the most efficient way to answer your contacts, ensuring that the customer is directed to the most qualified group of people to handle the call. Easily customised graphical reports are available and innovative productivity tools for administrators, supervisors and agents. Whatever the size of your contact centre HiPath ProCenter provides the benefits of a unified administration console and an intuitive client desktop.